At Marram Studio we hope to make your visit to our on-line store a pleasurable and useful experience. We hope that you find the website easy to navigate and the shopping exercise straightforward. If you have any unanswered questions contact us.
Click on the sections to expand information on ordering and our terms and conditions, by using the www.marramstudio.com web site you agree to be bound by the whole of these terms and conditions.
Marram Studio a trading name of Digitata Ltd and is registered in Scotland under company number SC186736. Our main trading address (workshop and studio shop) is Old Academy, Back Rd, Stromness, Orkney, KW16 3AW.
Free UK Delivery on orders over £75
Orders under £75 = £4 delivery charge
We aim to deliver your goods within 10 working days from receipt of your order (and most orders arrive even quicker), but some items may take up to 21 days (subject to availability). In the event of such an extended period, we will advise you accordingly and provide an estimated delivery date and the option to cancel the order.
Most goods are sent by Royal Mail and will require a signature and if you have any special instructions (such as a neighbour who can receive goods if you are out) include these details in the "delivery notes" section at the checkout.
International orders are despatched by Royal Mail’s Airmail service. We aim to despatch your order in 5 working days, but some items may take up to 21 days to be despatched if the item is out of stock. Royal Mail’s Airmail service generally takes 3-4 days to Europe and 5-7 days to the rest of the World, although it can take longer during busy periods such as before Christmas.
Orders under £50 ex. VAT = £4.00 delivery charge
Orders over £50 ex. VAT = £10.00 delivery charge
Customers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
For international orders we ship cushions without pads as the volume makes them uneconomical to ship and the sizes are all fairly standard so it should be easy to buy cushion pads to fit in your local furnishing store. When placing your order be sure to select the “cover only” option.
We accept payment online by MasterCard, Visa, Maestro, Solo, Visa Electron, Visa Delta, American Express and Paypal. All transactions will be carried out in GB pounds. Prices shown for each product in the shop include VAT but exclude delivery. No goods will be despatched until the order has been paid for in full.
Shopping with Marram Studio is completely safe. All credit card payment details are validated and processed by Paypal. Paypal uses the very latest SSL (Secure Socket Layer) encryption technology to ensure that you are safe while shopping online and at no time will Marram Studio see your credit/debit card details. Once you have placed your order, confirmation will be sent to you via e-mail.
Paying by Phone:
UK customers may also order and pay by phone - you can call us on 01856 851 740. If we are busy please leave a name and number and we will return your call. Be sure to have all your order details handy, it may be useful to have printed out a copy of a completed order form.
Paying by Cheque/P.O.:
You can post an Order (with a copy of the completed Order Form) to Marram Studio, Digitata Ltd, Old Academy, Back Road, Stromness, Orkney, KW16 3AW; with a GBP sterling Cheque (drawn from a UK bank, made payable to Digitata Ltd) or a UK Postal Order. Your order will not be dispatched until we have received full payment.
Our acceptance of your order brings into existence a legally binding contract between us. We will not be held responsible for pricing errors due to software mal-functions, or human error.
All our products are designed and hand made with great care and we hope your shopping experience at marramstudio.com is quick, efficient and satisfying. However, if you're not happy with your purchase, you can return item/s from your order for an exchange or refund (less delivery costs) at any time within 14 days of receipt providing items are returned in their original / resaleable condition.
Please include your contact information and a brief note explaining the reason for Return / Exchange. For your protection we strongly recommend that you use a recorded-delivery service as all goods remain the responsibility of the customer until they are received by Marram Studio. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Occasionally, unfortunately, goods do get lost or damaged in transit. If this happens, please advise us and we will supply replacement goods as soon as possible. If you do receive damaged goods, please sign for the goods as "damaged" and retain all relevant documentation so that an insurance claim can be made against the carrier's insurers.
You must mark on the package that it is a return/replacement if it is a return from outside the United Kingdom, so that products do not attract possible customs duties and taxes on re-entering the UK.
We are committed to protecting your privacy. Marram Studio will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will never collect sensitive information about you without your explicit consent.
We will never sell, loan, rent or distribute any personal information to third parties under any circumstance, including the contact information of those who subscribe to our mailing list. We may notify you by email about special offers, events and products we think you would want to hear about. If you do not wish to receive our newsletter and announcements, please contact us or click the "unsubscribe" link at the bottom of the email when you receive it.
We will never see your credit/debit card details as this information is securing processed through Paypal.
The following terms and conditions are in addition to those stated in the Delivery, Payment, Privacy and Returns Policy sections above. By using the www.marramstudio.com web site you agree to be bound by the whole of these terms and conditions.
These terms do not affect your statutory rights and jurisdiction for this website is governed exclusively by Scottish Law. More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
All dimensions are approximate and every care has been taken to ensure that the colours are reproduced accurately. As most of the items are natural materials, hand printed and/or handmade, shading and dimensions may vary slightly from the product pictured. The weaving, dying and printing of natural fabrics may contain minor variations and irregularities, which are characteristics of fabrics and should not be treated as defects.
All contents and information on this site including without limitation text, graphic and images, is the property of Marram Studio or the property of their respective owners and is protected by United Kingdom copyright laws.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem arising from your purchase of goods from Marram Studio and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for any goods purchased.
This website may include links to other internet sites. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.
If you have your own website or blog and would like to link to marramstudio.com or write about us send us an email to let us know. Sorry we don't do link swaps!
We expressly reserve the right to demand removal of any link which in our sole opinion is inappropriate or controversial.